Unable to get the salesman at the dealership to stick his neck out to recommend a PPF company whose work had been researched, tested and proven, I took matters into my own hands and did my own due diligence. After receiving three bids, I decided to "interview" the lowest bidder as well as the detail shop closest to my home. When I stopped in, unannounced, to meet the owner, Andrew, and his team at Apex, my first impression was WOW. I wanted to see the discipline, cleanliness and organization of his shop, take a visual inventory of what make and models he was detailing and observe his team's work ethic and personal care for the vehicles they were servicing.
But in the end, Andrew impressed me the most. He was professional, patient and kind answering all my questions. He carefully explained every step of the various PPF applications and helped guide me, without pressure, to a final decision. Once I pulled the trigger and released my new vehicle into his care, Andrew's daily communication updates were detailed and specific. He met the completion date given to me as well.
And as for his invoice, there were no surprise charges...ZERO!
On a side note, Andrew and I agreed Apex would tint my windows...not the dealership. However, when I delivered my vehicle to Andrew, he noticed the driver and front passenger windows had already been tinted. Andrew sent me 3 detailed photographs of debris that was trapped under the dealership's tint job. We agreed the dealership's version of a "quality" tint job did not match ours, so both window tints were removed (at a cost of $60). But here is where Andrew's customer service really shined. Unsolicited, he took the lead to solve this poor tint job problem by directly communicating with the tint company the dealership uses and was able to secure a full $60 refund. That's going the extra mile even after I had already committed to have Apex detail my vehicle.
Bottom line, Apex is an impressive company. Employees appear very well trained, respectful of their customers' property, happy and passionate about their work. Clearly his team is reflecting Andrew's positive, detailed and enthusiastic attitude toward the auto detailing industry.
I've already done the due diligence so you need not look further for PPF and other vehicle protective services than Apex Auto Shield in Leander. You will be thrilled with the results.